"10- Failed to Sync Stats!!" error message

Article Number: DS00001
Topic: Web-Sync

Problem: When Web-Syncing, I receive error message “-10- Failed to Sync Stats!!”

Questions:

Are you only Web-Syncing your roster and schedule (no stats have been entered yet)? See Resolution 1.

Do you have statistics in the software, not just rosters and schedule? See Resolution 2.

Resolution 1:
This is a normal behavior and typically happens when you report at the beginning of the season. Since you are only web-syncing the schedule and roster, there are no stats to Web-Sync. The schedule and roster were reported successfully.

Resolution 2:
Try Web-Syncing again. Sometimes congestion on the site causes the web-sync process to fail. Try again and the information should go through.

If the issue persists, email DakStats@daktronics.com. Please paste in the messages that are displayed in Web-Sync Log.