No leagues or associations in dropdown while creating a Web-Sync profile

Article Number: DS00011

Topic: Web-Sync

Problem:
When adding a Web-Sync profile, there are no leagues or associations in the dropdown.

Questions to Ask:

Did you click the Update Leagues button? If no, go to Resolution 1.

Do you know what your permissions are on the computer?

NOTE: If you are unsure of the answers to the above questions, you can also check. To do so, open "My Computer" and go to "C:\Program Files\Daktronics\DakStats(R) Baseball (or the applicable sport)". Attempt to create a new folder within the sport folder. If it tells you that you do not have permissions to do so, go to Resolution 3.

Resolution 1:
Click the Update Leagues button. If no leagues or associations show up yet, read on to Resolution 2.

Resolution 2:
Have the IT Department ensure you have, at the very least, read, write, and delete permissions in the "C:\Program Files\Daktronics" folder and its subfolders. Ideally, the IT department should make you a Power User, but simply giving full permissions to the program directory works as well.

More information:

Some users do not notice the Update Leagues button.

The files used to store information in the "C:\Program Files\Daktronics" folder are needed in order to fill in the Leagues and Associations field.