Article Number: DS00042
Topic: Operation

Problem:
I receive the following error message immediately after beginning the Web-Sync, “Internet Exception: the system cannot find the file specified”.

Resolution:

1. Check Internet Connection
   a. DakStats normally returns this message when no internet connection is available.
       Open a web browser to confirm a connection is established. 
   b. If using wireless internet, try switching to a landline connection and Web-Syncing
       again. If using a landline makes a difference, you potentially have a weak
       wireless connection. This increases the likelihood that the Web-Sync will timeout
       before all the information is uploaded. 
   
   
2. Network Firewall
   Confirm with your IT department that the DakStats program is allowed to send information through the network firewall.

More Information:

If the “Internet Exception” error occurs during the Web-Sync process, see article DS00040: “Internet Exception: Operation has Timed Out”.